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To ensure your warranty return request is processed in a timely manner, please do not leave any of the below fields blank. You may read our full Warranty Return Policy here.

If you have any questions, please send to or call 1-(800) 695-2942, Monday – Friday (7:30 a.m. to 5:00 p.m. CST).

If you are seeking a replacement Component Part, please complete the below Return Request form and attach an image of the manufacturer label from the defective item to the end of the form. Or email the completed document to with an image of the label, or affix the physical sticker to a printed copy of this completed form and mail it to Portacool at:

Portacool, LLC, Attn: Customer Service
711 FM 2468, Center, TX, 75935

*Replacement Component Parts will ONLY ship when Portacool has received a completed form.
*Please allow 24 hours for processing upon receipt of request.


Max. file size: 10 MB.